FAQ’s

Most frequently asked questions

Shipping

1. What shipping methods are available?

USPS (United States Postal Service)

2. What are your shipping and return policies?

Our policy includes: 5 business day shipping and 30-day return window

Payments

4. I want to return my purchase! What should I do ?

To initiate a return for the sandals, please follow these steps:

  • Send us an email indicating your intention to return the sandals. Ensure that the sandals remain unworn and undamaged.
  • Ship the sandals via USPS Priority Shipping to the following address: 1272 Enidurgh Ct Atlanta, Georgia 30329
  • Once you’ve dispatched the sandals, send us an email with the provided tracking number.
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    Upon receipt of the sandals and confirmation of their condition, your refund will be processed.

6. Do you charge sales tax on any items?

Yes, sales tax is included in the purchase.

Shipping & Returns

7. What payment methods are accepted ?

​Debit and Credit Cards (Visa, Mastercard, and American Express)

9. How can I cancel or change my order?

To cancel your order, send us an email at gerencia@treslunas.us

Contact

Still have questions?